Help
How can we help you? Use the quick search form to look for answers, read our Frequently Asked Questions section, or contact us via the contact form below:
Mamjo Gifts FAQ
Welcome to the Mamjo FAQ page! We’ve gathered answers to some of the most common questions to help make your shopping experience smooth and enjoyable. If you need further assistance, feel free to contact our customer service team.
Delivery
1. What are the delivery options?
We offer standard delivery services within Australia. Standard delivery typically takes 3-5 business days, but could extend to 7-14 business days for remote areas or during public holiday periods.
2. Do you offer international shipping?
No, we currently ship to Australian addresses only.
3. How much does shipping cost?
Shipping costs depend on the size, weight, and destination of your order. You can view the shipping fee before completing your purchase at checkout. For orders over a certain value, we offer free standard shipping within Australia.
4. Can I track my order?
Yes, once your order is dispatched, you will receive an email with a tracking number and a link to follow your parcel’s journey.
Payment
1. What payment methods do you accept?
We accept a variety of payment methods, usually including Visa, Mastercard, American Express, PayPal, and Afterpay. You can also use prepaid gift cards issued by Mamjo Gifts.
2. Is my payment information secure?
Absolutely! We use industry-standard encryption and security protocols to ensure that your payment details are protected at all times.
3. Can I use more than one payment method?
Currently, we only accept one payment method per transaction. However, you can use gift cards in combination with credit card or PayPal payments.
Product Information
1. How do I find out more about a specific product?
Each product has a detailed description, including size, material, and any special features. If you need more information, feel free to contact our customer service team, and we’ll be happy to assist.
2. Do you offer gift wrapping?
Yes, we provide a beautiful gift wrapping service for some products. Please read the product description to find out if the product is delivered in gift wrap. Please assume that the product is not gift wrapped if the product description does not detail gift wrapping.
3. Can I create custom gift hampers?
No, we do not offer the option to create personalized hampers by selecting individual items from our store.
Returns & Exchanges
1. What is your return policy?
We offer a 14-day return policy for most items, provided they are unused, in their original packaging, and in resaleable condition. Some items, such as perishable goods, are non-returnable. Please refer to our full return policy for details.
2. How do I return an item?
To initiate a return, contact our customer service team with your order details. They will guide you through the process, including how to return the item and the next steps for a refund or exchange. You can use the contact form below to contact us.
3. When will I receive my refund?
Refunds are typically processed within 7-10 business days once we’ve received and inspected the returned item. You will receive a confirmation email once the refund has been processed.
4. Can I exchange an item?
Yes, if you’d like to exchange an item for a different size, colour, or product, please contact us. We’ll do our best to accommodate your request, subject to availability.
5. Do you offer any warranty?
We offer a 12-month warranty on products, unless stated otherwise. Warranty covers products that are found to be faulty or damaged, except if stated otherwise on the product listing or sold as an accessory or bonus gift. This is noted on individual product listings.
6. What happens if my product is damaged or missing a part?
Warranty applies to items that are damaged on arrival or appear not to be functioning on initial usage. If this is the case, please take images or videos of any damages or faults upon arrival, then promptly inform us using the contact form below.If there appears to be a part missing, make sure you have checked the packaging thoroughly as small components may become loose during shipping. After a thorough check, if you fail to find the missing part, kindly contact us immediately so that we can offer our assistance. Damages that occur as a result of misuse of the product by the customer or during delivery will not be covered by warranty. In addition, warranty does not cover normal wear and tear or damage to external product packaging only. We reserve the right to refuse any claims made after our warranty timeframe and additional charges (postage and handling fee) may apply. Please do not return any faulty item to us without our approval.
Need More Help?
If your question wasn’t answered here, don’t hesitate to reach out! Contact our customer service team, and we’ll be happy to assist you with any queries.
